Find the Answers to Your Most Common Questions Here
What types of administrative services do you offer?
I provide email management, diary planning, data support, invoice and expense admin, travel coordination, employee benefits support and so much more to keep your business running smoothly. See my Services page for more information or reach out via the Contact Form to discuss your requirements.
How do you ensure confidentiality and trust?
Confidentiality is a core part of how I work. Every client relationship begins with a clear contract outlining responsibilities, boundaries, and how your information is protected. I am registered with the Information Commissioner’s Office (ICO ZC116582), which means I follow recognised standards for data handling and privacy.
Your documents, messages, and business details are managed securely and only ever accessed for the tasks you’ve assign to me to complete. Trust is built through transparency, reliability, and consistent communication, so you always feel confident that your business is in safe, professional hands.
What happens when you go on holiday?
I plan ahead, communicating with you early. Automate as much as possible, for example scheduling emails or mailshots, preparing invoices and completing projects in advance. I provide a full handover of anything urgent to expect while I am away. If necessary, I have access to a small trusted network of fellow Virtual Assistants. With your agreement, any urgent tasks could be handled by them to ensure things keep running seamlessly.
What if I’m worried about letting go of control?
It’s natural to feel that way when you’ve been doing everything yourself. My approach is transparent and at a pace that feels right for you. I will keep you updated, check in when needed, and make sure you feel confident about how tasks are being handled. You stay in control at every step, over time letting go will feel easier as you see the quality, care and consistency brought to your work.
How do I start working with Tracey Burkinshaw VA?
Simply reach out via my Contact Form to discuss your needs and set up an initial discovery call. See the Next Steps page for a step by step process guide.
Can I tailor the services to fit my business needs?
Yes absolutely. Every business is different. I will shape the services to match your specific requirements and priorities, whether that’s ongoing admin, a one off project or a mix of both. I can also adjust things as your business evolves.
What if I’m not sure what I need help with yet?
That’s completely ok. I will talk through your workload and identify the tasks that will make the biggest difference. We can start small and build from there.
What are your typical response times?
I aim to respond to all enquiries within 24 hours to keep your business running smoothly.
What happens if I need urgent support?
If something urgent comes up, I will always do my best to help. While I can’t guarantee availability at all times, I will prioritise your request where possible and keep communication clear so you know exactly what to expect.
What are you working hours?
I keep flexible working hours to support my clients effectively. We will set clear expectations together so you always know when to expect updates and completed tasks.